Process refunds

Refunds are an important part of managing events, and Rubric makes it easy for you to process them. Here's everything you need to know about refunds on the Rubric portal.

How do I refund a ticket?

1. Head to the Events page. 
2. Locate your event and click on View Purchases to see a list of all the tickets sold. 
3. Find the ticket you want to refund and click Edit. 
4. Scroll down to the bottom of the page and click on Mark as unpaid (if the ticket was free) or Refund Ticket (if the ticket was paid).

How can I process bulk refunds?

To process a large number of refunds, email support@hellorubric.com with a list of the ticket IDs you want to refund.

Where can I see a list of refunded tickets?

1. Head to the Events page on the Rubric portal. 
2. Locate your event and click on the three dots next to it. 
3. Click on View Refunds to see a list of all the refunded tickets.

Are booking fees refundable?

Booking fees for tickets sold through Rubric are non-refundable.

Can I transfer tickets or process name changes?

You sure can! To transfer a ticket, locate the ticket you want to transfer on the View Purchases page and click Edit. Then add the new name and phone number in the Transfer Ticket section.